1. Do you allow pets?
Yes, most of our locations are pet friendly. We require a $500 security deposit at the time the reservation is made and will only charge the card if there is any damage done to the trailer.
2. Is there a cleaning fee?
Before a customer checks out of the trailer, we require them to do a basic clean up…..sweep out the trailer, wash any dishes that were used, wipe down the counter tops and throw away trash. If these requirements are not met, the customers credit card on file will be charged a cleaning fee.
3. Is there a security deposit?
Yes. We do have a $500 security deposit. However, this amount is NOT charged to the customers credit card as a hold. We keep a credit card on file in the event at the end of their stay, there is damage done to the trailer. The customer will be notified if there were any damages and how much they will be charged.
4. Is there a minimum # of nights?
Yes. We have a 2 night minimum stay during off peak times and a 3-4 night minimum during peak times including major holiday weekends/weekdays and special events, which includes but is not limited to: New Years, President’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas. Please see ‘Location’ pages for minimum nights.
5. Are the trailers equipped with generators?
No. A limited number of generators are available for rent. Customer can bring their own generator and request a 15amp adapter plug at no additional cost. Generators will not run the air conditioner and should be ran sparingly and only as needed.
6. What if we run out of water?
Each trailer will be delivered with a full tank of water. If you should run out of water during your stay, you are required to have it filled, if needed. You do not need to refill water or dump holding tanks at the end of your stay. For dry campsites we recommend utilizing the onsite showers and restrooms.
7. How long will the water last?
That depends on a number of factors. How many people staying in the trailer and how many days you are renting will play a huge role in how long your water lasts. If taking a shower, do not leave the water continuously running throughout your shower. Turn the water on, soap up, rinse off, turn the water back off, and so on. Use paper plates and plastic silverware, so you can limit water usage for dishes.
8. What is the cancellation policy?
Please refer to our “How It Works” page for a full description of this policy.
9. Are there refunds for early departure?
No. Any changes to your scheduled number of nights must be made more than 30 days in advance of your arrival date.
10. Does the trailer reservation include campsite reservations?
No. Campground reservations are separate from your trailer reservation. The customer is responsible for making their own reservations.
11. Do you give any AAA, senior or military discounts?
Unfortunately, we do not give any type of discounts at this time as rates are adjusted seasonally.
12. Do you offer multiple trailer discounts?
Yes, when submitting one of our Rental Availability requests please include in the comments section that you are interested in reserving multiple trailers. Discounts are not offered for only 2-5 trailers. Multi-trailer discounts not available during peak times, holidays or during special events. The trailer reservations must be under the same name and same credit card to be eligible for the discount.
13. What is your check in/check out times?
Check in / delivery occurs between 1pm-5pm and is dependent upon our delivery schedule for that day. Our delivery team will text you the morning of your arrival date with your 1 hour delivery window; our reservation office will not be able to provide you with your delivery time. Check out is 10am for any campground and 12pm for open desert camping in Ocotillo Wells. These times will be listed in your contract when booking as well as your welcome packet and are not negotiable.
14. Can I pick up the trailer and tow it myself?
We allow for *self-haul in Ocotillo Wells ONLY. For all other locations, once the trailer is delivered and set up, under no circumstances can the trailer be moved. If there is a problem with the trailer, the delivery team needs to be notified right away. If a trailer is moved, appropriate legal action may result. *Self-Haul: The trailer must be parked within our service area. For areas we service in Ocotillo Wells, please visit our Ocotillo Wells location page. When submitting a Rental Availability request from our website please include within the comments section your interest in self-hauling.
15. Are the dishes washed before renting out trailer?
The previous customer that rented the trailer before you is responsible for washing the dishes. We do not re-wash the dishes before the trailer is rented out again.
16. Do you deliver to other locations that are not listed?
No. All campgrounds and areas we currently service are listed below the trailer pictures on each location page. Some locations offer delivery to a private property/residence; for this our office would need the full address included in your Rental Availability request. At this time we DO NOT service San Luis Obispo County, Pismo Beach, Oceano Dunes, Glamis, Northern/Central California, Oregon or Arizona.